Question 1

What is Iconwiz?

Accepted Answer

Iconwiz is a SaaS platform that helps you generate platform-specific icon sets from a single source image. We support 12+ platforms including iOS, Android, Web, PWA, macOS, Windows, Electron, Tauri, Flutter, React Native, Godot, and Mini-programs. We also offer AI-powered image generation to create unique icons from text prompts.

Question 2

Is Iconwiz free to use?

Accepted Answer

Icon generation from your own images is free for all users. However, AI image generation requires credits, which are included with paid subscriptions or can be purchased separately. Free users can use all icon styling and export features with locally stored images.

Question 3

What platforms are supported for icon generation?

Accepted Answer

We support iOS, Android, Web (favicons), PWA, macOS, Windows, Electron, Tauri, Flutter, React Native, Godot, and Mini-programs (WeChat/Alipay/Baidu). Each platform preset generates all required icon sizes and formats according to official specifications.

Question 4

Does Iconwiz support mobile devices?

Accepted Answer

Iconwiz is a web-based application optimized for desktop browsers. While you can access the website on mobile devices, we recommend using a desktop or laptop computer for the best experience, especially when working with image uploads and icon generation. Some features may have limited functionality on smaller screens.

Question 5

Who owns the icons I generate?

Accepted Answer

You retain full ownership of your original uploaded images. For icons generated from your uploads, you have complete rights to use them. For AI-generated content, upon payment you receive rights to use the generated icons and images for any purpose, including commercial use. However, similar prompts may produce similar results for different users, so exclusive rights to AI outputs cannot be guaranteed.

Question 6

Can I use the generated icons commercially?

Accepted Answer

Yes! All icons generated through our service (both from your uploads and AI generation) can be used for commercial purposes, including in apps you sell, client projects, and commercial products. There are no additional licensing fees.

Question 7

Are there any content restrictions?

Accepted Answer

Yes. You may not use Iconwiz to generate illegal, harmful, abusive, defamatory, obscene, or hateful content. You also cannot generate content that infringes on intellectual property rights or imitates protected works. Violating these rules may result in account termination.

Question 8

What content is prohibited by the Content Policy?

Accepted Answer

You may not use Iconwiz to generate, request, upload, process, or distribute illegal, harmful, abusive, defamatory, obscene, hateful, NSFW, pornographic, sexually explicit, sexually suggestive, nude, or semi-nude content. This includes suggestive poses, undressing, fetish content, twerking, and any content that exploits, endangers, or sexualizes minors. You also may not create content that infringes intellectual property rights or imitates protected works.

Question 9

Can I upload prohibited content just to edit it or export an icon set?

Accepted Answer

No. You must not upload content that violates our Content Policy, process it through the Service, or distribute any resulting icons, images, files, or other outputs. You are solely responsible for any downstream use or distribution of content derived from your uploads.

Question 10

Why was my prompt, upload, or generation blocked?

Accepted Answer

To keep the Service safe and compliant, we may review prompts, uploads, and outputs using automated moderation systems and, where appropriate, human review. Requests may be delayed, blocked, withheld, removed, or restricted when required by law, provider policy, payment-partner rules, or our Terms.

Question 11

Can I try to bypass moderation filters?

Accepted Answer

No. Circumventing, disabling, probing, or attempting to evade moderation filters, safety classifiers, account limits, or other safeguards is prohibited. Violations of the Content Policy, or repeated or frequent violations of our Terms, may result in suspension or permanent account termination without refund.

Question 12

What subscription plans are available?

Accepted Answer

We offer three paid tiers: Creator, Pro, and Premium. Each tier includes monthly AI generation credits, full access to advanced and preview AI features, Unlimited Cloud Sync, different priority AI task queue levels, and different concurrency limits. Visit our pricing page for current prices and features.

Question 13

Do you offer annual subscriptions?

Accepted Answer

No, we only offer monthly subscriptions. We believe this gives you maximum flexibility - you can cancel, upgrade, or adjust your plan each month based on your actual needs without being locked into a long-term commitment.

Question 14

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time through your account settings. After cancellation, you retain access to paid features until the end of your current billing period.

Question 15

Can I upgrade my subscription?

Accepted Answer

Yes, you can upgrade to a higher tier at any time. The price difference will be charged immediately, and additional credits corresponding to the tier difference will be added to your account. Note that after upgrading, you cannot downgrade until your current subscription period ends.

Question 16

What happens when my subscription expires?

Accepted Answer

When your subscription expires or you downgrade, you receive a 30-day grace period during which your stored materials are preserved. After the grace period, materials exceeding your new plan's limits will be automatically deleted (oldest first). We recommend downloading important content before your subscription expires. Your credits (both purchased and bonus) remain in your account and can still be used for AI generation.

Question 17

Is there a storage limit?

Accepted Answer

Yes, each subscription tier has an item limit for Unlimited Cloud Sync. When you reach your limit, you'll need to delete older materials or upgrade your plan to continue saving new ones. Free users store uploaded images locally in their browser, while paid subscribers can sync materials across devices.

Question 18

What is your refund policy?

Accepted Answer

All payments are final and non-refundable. This applies to:Subscription fees (monthly payments)Credit package purchasesUnused credits remaining in your accountWe encourage you to start with our lower-tier plans or smaller credit packages to evaluate the service before making larger purchases.

Question 19

Why don't you offer refunds?

Accepted Answer

Our no-refund policy exists because:Instant delivery: Credits and subscription benefits are delivered immediately upon paymentComputing costs: AI generation incurs real infrastructure costs that cannot be reversedDigital nature: Our services are digital products that cannot be "returned"We recommend testing with smaller purchases first to ensure our service meets your needs.

Question 20

What if there's a technical issue with my purchase?

Accepted Answer

If you experience a technical issue where payment was processed but credits or subscription benefits were not delivered, please contact us at support@iconwiz.app with your transaction details. We will investigate and resolve legitimate technical issues.

Question 21

Can I get a refund if I accidentally purchased twice?

Accepted Answer

Duplicate purchases due to technical errors may be reviewed on a case-by-case basis. Contact us immediately at support@iconwiz.app with your transaction details if this occurs. Please note that intentional purchases cannot be refunded, even if you change your mind.

Question 22

What are credits used for?

Accepted Answer

Credits are the virtual currency used for AI image generation. Each AI generation request consumes credits based on the model used. Different models have different costs - some are more affordable while others offer higher quality at a higher cost.

Question 23

How is pricing calculated for reference images?

Accepted Answer

The Flux series models (Flux 2 Dev, Flux 2 Pro, Flux 2 Flex) use dynamic pricing based on the total size of your reference images:
          
            Base cost: Each Flux model has a base cost multiplier per image generated
            Reference image cost: Additional cost calculated per megapixel (MP) of reference images
            Megapixel rounding: Total megapixels are rounded to the nearest integer (standard rounding: <0.5 rounds down, ≥0.5 rounds up), with a minimum charge of 1 MP if any reference images are used
          
          Example: If you use reference images totaling 1.4 MP, you'll be charged for 1 MP. If the total is 1.5 MP or more, you'll be charged for 2 MP.
          Note: Other models that support reference images (like SeedDream and NanoBanana) do not charge extra for reference images - only the base cost applies.
          The estimated cost is always displayed before you confirm generation.

Question 24

What happens to my credits when my subscription ends?

Accepted Answer

All credits never expire and remain in your account permanently, even after your subscription ends. You can continue to use your purchased and bonus credits for AI generation without an active subscription.

Question 25

What are bonus credits?

Accepted Answer

Bonus credits are extra free credits you receive when purchasing credit packages - the more credits you buy, the higher the bonus percentage. All bonus credits remain in your account permanently and never expire. Bonus credits cannot be converted to cash or transferred to another account.

Question 26

Is my data sold to third parties?

Accepted Answer

Absolutely not. We do not and will never sell your personal information to any third parties. Your privacy is our priority.

Question 27

Where is my data stored?

Accepted Answer

Your data is stored on Cloudflare's global infrastructure. Free users' images are stored locally in their browser (IndexedDB). Paid users' materials are stored in our cloud storage (Cloudflare R2) with data retention based on their subscription tier.

Question 28

What happens to my AI prompts?

Accepted Answer

When you use AI generation, your prompts are sent to third-party AI providers (via Replicate) for processing. We recommend not including sensitive or personal information in your prompts. See our Privacy Policy for details on third-party services.

Question 29

Can I delete my account and data?

Accepted Answer

Yes, you can delete your account at any time from your account settings. Upon deletion, your personal data, uploaded images, and generated content are deleted immediately from our servers. This action is permanent and cannot be undone.

Question 30

What AI models do you use?

Accepted Answer

We use third-party AI models accessed through Replicate, including models from ByteDance (SeedDream), Google (Imagen, NanoBanana), Black Forest Labs (Flux), and others. Model availability and capabilities may vary based on third-party service limitations.

Question 31

What image formats are supported?

Accepted Answer

For uploads, we support common image formats including PNG, JPEG, and WebP. Generated icon sets are provided as PNG files, and we also generate platform-specific bundled formats like .ico (Windows/Web) and .icns (macOS) where applicable.

Question 32

Is there an API available?

Accepted Answer

Currently, Iconwiz is available as a web application only. We do not offer a public API at this time. If you have enterprise needs, please contact us at support@iconwiz.app.